DELIVERY & RETURNS INFORMATION
Please note that we are only able to fulfill online orders during our office hours (Monday-Friday 9am-5pm). Orders placed outside of these hours will be handled the following working day.
- Next Day Collection is available after 12pm the next working day after you place your order online from Salisbury BID, 24-26 Milford Street, Salisbury SP1 2AP.
- Standard Delivery is Royal Mail Second Class delivery; please allow 3-4 working days.
- First Class Delivery is Royal Mail First Class delivery; please allow 1-2 working days.
- Next Day Delivery is available on orders placed before 1pm. You will receive your tracking number once your order has been processed. If you would like more information please click here.
Christmas Delivery Information
- Next Day Collection (as above) will be available for orders placed until 1pm on 20th December 2018.
- Standard Delivery is available up to the 1pm on 18th December 2018. Any orders placed between 1pm 18th December and 1pm 20th December 2018 will be dispatched by first class post.
- Next Day Delivery will be available until 1pm on 20th December 2018.
- Any orders placed between 1pm on 21st December 2018 and 2nd January 2019 will be dispatched on 2nd January 2019.
- Normal service will resume from 2nd January 2019.
Return & Refunds Policy
While we believe you will be happy with your gift card(s), we understand you may need to return. If you do, this policy has all the information you’ll need to know. We’re happy to offer a full refund on gift cards, as long as it’s within the cancellation period.
As per the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations, your right to request a refund starts from the moment you place your order until 14 days after you receive your goods. Refunds can only be made on gift cards that have the full purchase value remaining. To return a gift card, please contact us at firstname.lastname@example.org and we will provide details of how to return the card. Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase. We do not accept responsibility for the loss of your returned goods or your postage charges.
You are responsible for the cost of returning gift cards for refunds. We would recommend a form of tracked mail to ensure receipt. We do not accept responsibility for the loss of your returned goods or your postage charges.
Once the gift card has been received your refund will be processed within 3-5 working days. Refunds will be made to the credit or debit card used for purchase.
Problem With My Order
We do our best to make sure your gift card is received in good condition and with the correct funds. However, if you have any problems we are here to help. You can reach us at email@example.com.
Your Statutory Rights
Nothing in this policy affects your statutory rights.